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You have 30 days from the date of delivery to initiate a return for eligible items. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. The return period begins on the day you receive the item.
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, which may include replacement or refund at our discretion.
Items must be returned in their original condition, unused, and with all original tags and packaging intact. Items that show signs of use, damage, or wear may not be eligible for return or may be subject to a restocking fee. We reserve the right to refuse returns that do not meet these conditions.
To process your return, you must provide proof of purchase, such as an order confirmation or receipt. Returns without valid proof of purchase may be denied or processed at our discretion.
If you are returning an item due to our error, such as receiving the wrong item or a defective product, we will cover the cost of return shipping. In all other cases, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method and purchasing shipping insurance for returns, as we are not responsible for items lost or damaged during return transit. The original shipping costs are non-refundable unless the return is due to our error.
To initiate a return, please contact us using the contact information provided below. Include your order number, the item(s) you wish to return, and the reason for the return. We will provide you with return instructions and, if applicable, a return authorization number.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return. If approved, your refund will be processed to your original payment method within 10-15 business days after we receive the returned item.
Please allow additional time for the refund to appear in your account, as processing times may vary depending on your financial institution.
Certain items are not eligible for return, including customized or personalized products, items that have been used or damaged by the customer, items returned without original packaging, and items that cannot be resold due to health or safety reasons.
Gift cards and downloadable digital products are also non-returnable. If you have questions about whether an item is eligible for return, please contact us before initiating a return.
This return policy complies with applicable consumer protection laws. Your rights as a consumer may vary depending on your location, and some jurisdictions may provide additional protections beyond what is outlined in this policy.
If you are located in a jurisdiction that provides statutory return rights, those rights are in addition to the terms outlined in this policy. Nothing in this policy is intended to limit your statutory rights as a consumer.
You may cancel an order before it has been shipped by contacting us immediately. Once an order has been processed and shipped, it cannot be cancelled, but you may return the item in accordance with this return policy.
If you cancel an order before shipment, we will issue a full refund to your original payment method within 5-10 business days. Refunds for cancelled orders will not include any shipping costs that may have been charged.
Refunds will be issued to the original payment method used for the purchase. Processing times may vary, but we typically process refunds within 10-15 business days of receiving the returned item.
If you paid by credit or debit card, the refund will appear on your statement within 5-10 business days after we process it. The exact timing depends on your financial institution's processing times.
If you have not received your refund within the expected timeframe, please contact us. We will investigate and work with you to resolve any issues.
For questions about returns, refunds, or this policy, please contact us:
Vorghalxstyx
2551 Emerson Ave
Indianapolis, IN 46218, United States
Email: request@vorghalxstyx.world
Phone: +1 317 541 1364
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